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Xeroly Reviews

  • Jun 5, 2017

I ordered an art piece from on 5/16/17 and they charged my card on the same day. Only after the order was submitted did they say "Sorry, that item will be shipped from our Hong Kong warehouse". I got an e-mail on 5/17/17 that "Your order is on the way", that it would take 7 to 12 business days and provided a USPS tracking number.

After a couple days I start checking the USPS tracking but it has always said the same thing: "We have received notice that the originating post is preparing to dispatch this mail piece." and "Processed Through Facility SUZHOU EMS, CHINA " (which is a suburb of Shanghai not Hong Kong). The dates on the tracking message never change.

In the e-mail they say that if I have any questions, that I can e-mail I have sent them five e-mails for information about the status of my shipment over the last week and received no reply.

I would really like the art peice. But if they are not going to really ship it, I want a total refund.

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