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JustAnswer LLC.

Country United States
State California
City San Francisco
Address PO Box 29045
Phone (888) 587-8220

JustAnswer LLC. Reviews

  • Mar 3, 2018

I search for Google chat to get help accessing emails on Gmail. Credit card charge of $5 to get started to be refunded. Once information entered I lost the connection and found that I was charged $5 and then $67 with no help given. I was willing to give up $5 but not the extra charge.

  • Feb 21, 2018

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Andy Kurtzig I had problems logging on to computer saw them on line and stupidly logged. So this guy Richard gives me a new password and hangs up. He did go into my computer to do this but neglected to tell me about additional fee of $39. Had I known I would have said no due to I live on SS. Anyway I use the new password and it doesn’t work! But that not the worse he broke into my texts and changed them. That was without my permission. Today I called their office got a run around fro girl answering phone then supervisor did the same. I think the company is a scam and am going to do what ever it takes to hurt the company. I am in the process of getting a full refund. But the reason for the call was to get the password that Richard provided but like I said he altered texts. And those foreigners that one can barely understand. They refused to help me but thankfully my Comcast computer tech fixed it. This is a company of scammers who pray on homebound people and others.

  • Jan 25, 2018

At first looks like a legit site, only $5 for online chat. Sounded to good to be true. Couple days later a $23 charge for a phone conversation that I never had and never approved. Few more days later a $32 charge for a membership subscription I never knew about and never approved. Some people may not watch the charges on their cards and never are aware they got totally scammed. BTW the $5 was a waste as well. The guy had no clue and I was told to have my car towed to a dealership for repair which was not necessary I was able to get it fixed myself with some persistence and trying different things I learned from Utube. He later complained that I gave him such a low rating that he wouldn't get paid.

  • Dec 20, 2017

Justanswers has for years, listed online, an incorrect, uninformed valuation of my sold out art print title "As safe as Yeaterday is".

This signed,limited editoin print has been sold out for years, has sold in the re-sale market for as high as $500 to $1200 dollars.

The self procalimed experst at have listed the value at $20.

They refuse any input or help offered on thier incorrect information.

They arrogantly slander my work, hide behind internet anominity and should be forced to remove thier misinformation that they accept money to supply to thier clients.

Very nasty, very amiturish internet busniss.

Calling bull s!it on the self proclamed experts at

They are charging money for goofey, wrongfull information.

  • Dec 7, 2017

This service offeres answeres to questions which are directed to their 'experts'. You state your question and are directed to a page where your $5 dollar question suddenly becomes $20, money refundably if you're not satisfied. I paid via paypal, but then did not need to talk to the 'expert'. I later found that they had been paid by paypal so i went back to their site to ask for a refund and was again directed to a page to pay for their 'expert' lawyer to tell me how to get my refund.

  • Jul 17, 2017

I bought a $1700 Asus top of the line Laptop. The memory card slot will not open. The laptop connects to "" The first person says the answer is $5, then the payment is $36. So after I paid, I asked the question. It then required another $39 for the final answer. I disputed the claim immediately thru paypal.

  • Jul 15, 2017

I went to the web site, paid my $5.00 and no one ever came online at all.

  • Jun 26, 2017

I had a problem trying to downgrade from Windows 10 to Windows 7. I proposed the question to Just Answer at 11:19AM and waited for forty minutes with no answer. I agreed to place a &5 refundable deposit on my bank card for a free trial. The company placed several unauthorized charges on my account. When I tried to get a refund, they put me of for 3-5 business days. The bnk said they could continue to charge me because I had given them my card number. Mine was among many similar complaints. Ron

  • May 25, 2017

Was looking for the system requirements for the Windows 10 program. Was directed to the Just Answer website. Checked it out. Agreed to pay a $5.00 fee the talk with a indiviual. After paying the $5.00. The next screen that came up. Showed three more price choices to continue. Was not talking with a individual. Looked at the information. Did not agree to pay any of the 3 prices. Exited the screen. They still charged me the $32.00 fee. Tried contacting them. Got not response. No refund. Continuing to recieve e-mails that I never asked for from them.

  • May 24, 2017

On May 3, 2017 we were having trouble with laptop which, according to JustAnswer, was infected with viruses. They promised to fix the problem for $400 for 3 years. Since I paid only $200.00 for the laptop, I declined, despite some hard-sell diatribe.

My credit card was debited in the amount of $54.00, despite the fact that at no time, was any fee mentioned.

We later discovered that the laptop was, and is, virus free!

  • May 16, 2017

I'm not sure how I encountered this company. I found two charges on my Bank statement. I went to my Bank and explained that I did not know who these people were and did not remember doing business with them. My bank went through the actions of removing the charges and putting a stop on any further charges.

Within a month, the company had re-charged my bank account. And now this month, they have charged me again. $31.00 and $5.00 each on 5/2/17. These are the same charges they made two months ago. Total now: $72.00.

  • May 12, 2017

The information provided was $5 for an answer on a computer question. I paid the $5 refundable deposit and asked my question. A popup came on would you like an answer from an expert for an additional $33. I said no. Then another for monthly membership. I again said no and decided to forget the whole thing. I got a text saying my answer was ready and to access the link. I thought it was the $5 answer. On my bank statement it has 2 charges $5 and $33. When I called about it they said well that's how it works. The $5 is a deposit to ask the question once you access the answer then they charge the extra $38. They would not refund any of my money. They are a ripoff. Oh by the way the "expert advice answer" didn't work.

  • Apr 20, 2017

I went to the Google support to get help with a problem and was shifted ot this site. This site appeared to be Google Support but I found out too late that it had nothing to do with Google. I was offered a trial offer to snswer my question and told they needed my credit card to enter the trial but woild not charge for helping me solve my problem. They proceeded to make two charges to my credit card although I stopped the offer and never received any help from them. They first asked my for my cell phone number and I do not have one/ I am hard of hearing and prefer receiving help on the internet rather then by phone. I wanted to cancel the offer before any help was given but was not able to find a way so just just exited from the Internet.

  • Apr 14, 2017

"Just Answer" deducted from my checking account at Aastoria Bank in New York State the sum of 19.00 Dollars each month starting on May 31, 2016 and ending in December 2016. As a result of these unauthorized deductions from my checking account my account fell into the red and after a leniency period, Astoria Bank cancelled my checking account in March 2017. I am a person who was away from USA between June 2016 and March 2017 and made the mistake of not accessing my checking account during that period. As I say, Astoria Bank has cancelled my checking account and therefore I cannot place a claim against "Just Answer" through the bank in any which way. My monetary losses amount to almost 200 Dollars and, the worst is that my banking at Astoria Bank no longer exists. Hence my losses can be summed up as follows: 1)The sum of almost 200 Dollars, 2) The Loss of my banking services at Astoria Bank, 3) The Loss of digital Online banking records of all my transactions for the previous 15 years or so. "Just Answer" is a firm of unscrupulous thieves and I cannot comprehend how such firms continue to exist in the US of A. Report dated April 14th, 2017.

  • Apr 7, 2017

It was a hot summer's day. The sewing machine was playing up. Not a sewing machine mechanic to be found.

I was completely taken in, (buyer beware). $5 for three quotes within a few days. so I paid the $5. Asked for a small appliance mechanic or manual.. NOTHING, no quote, zilch happened.

There was some info about 'enjoying your free trial membership'.

Then for the end of the financial quarter I am reconciling my bank statements. I find amounts of $51.00 plus an international transaction fees being removed from my account... Totally unauthorised. So far we are up to $157.49 AUD.

Stopped by credit card (total inconvenience).

  • Mar 10, 2017

Yesterday, my HP printer quit printing in black after installing a new cartridge. I went to what appeared to be an HP support site, but later found out it isn't HP. The site is very deceptive in it's organization, and the way it jostles you from one screen to another. Next thing I know, I was charged $23 before any advise was received. Long story short, the "expert" assured me my printer was beyond it's usable lifespan, and trying to clean the printer head was pretty much futile. He sent me a list of recommended printers to purchase. One day later, I learned the printer head is a part of the cartridge, not the printer. All I needed was to replace the faulty cartridge! Beyond that, a visit to You Tube showed me how to very easily clean my existing cartridge. It now prints like brand new.

I called Just Answer back today, and they refunded the fee. I no longerr have an ax to grind with them, but thought others might benefit from my experience.

  • Jan 12, 2017

When I went to this website seeking help for an appliance repair issue. The site was slick and professional looking and included the logos of some well-respected endorsers like Forbes, etc. So I clicked on "Chat." My first interaction gave all the appearance of being a real person and even mentioned the person's name. But I soon got the impression that my responses were actually being answered by a computer. When I said I wanted to talk to a real person, I was sent immediately to a page that instructed me to pay five-dollars to speak to an "expert." I put in my information and credit card, thinking that I would get an answer, but instead of getting an answer, that page sent me to another page with "monthly subscription" options (starting at $23/month). Not wanting to go any further I backed out of the pages. Within minutes I discovered that my credit card had been charged $5.00 plus another $23.00. I was furious! I was never presented with an option to quit or delete the transaction or my credit card or contact information. I am a 69-year old Senior and up to today I considered myself somewhat computer savvy—at least enough not to get easily scammed—but boy-o-boy this one got me. Thankfully, I am an American Epress user (a company that makes it easy to dispute fraudulent charges). I was told this website may be "trying a new business model." Well, if that is the case, it certainly appears to be a deceptive one that would never pass inspection by the BBB's Truth In Advertising Committee—and I should know!—I was the local Chairman of that committee a number of years back and I am embarrassed to say that this one "got me."

  • Dec 13, 2016

I wanted to ask a question regarding replacing a cord for my camera printer and was directed to this site.

After reading the parameters, I understood that it would be $5.00 to answer my question and $14.00 per month if I wanted to use the site regularly. I did receive an answer to my question, but 2 separate charges appeared don my bank statement-$5,00 and $14.00.

I then went on line and eventually called and spoke with a customer service representative who was singularly unhelpful. She confirmed that my cancellation of their monthly service that you are autometically enrolled in when asking a question had been successful and then stated that the cost for asking 1 question was $19.00-not $5.00 as was presented on their website.

If I had known that the cost for answering 1 question would be $19.00, I certainly would not have used the service. This is deceptive advertising and the service is not worth $19.00 per question.

  • Oct 10, 2016

I have dealt with JustAnswer many, many times before, for their "Ask a Veterinarian" service (whenever my own verterinarian was unavailable).

This time, I paid $28, then they took me to a login screen, whcih said, "Looks like you've been here before. Please login." I did not want to login, I didn't know my user name or password, nor did I have the means to retrieve it. I just wanted my question answered!

I was desperate for an answer, so I ended up starting all over again, using a different email address so they wouldn't try to make me log in again. So I ended up paying a second time.

I filed a claim with PayPal to get my first payment back, which JustAnswer ignored. I have just escalated it to a claim with PayPal. One thing is certain, I will never deal with JustAnswer ever again. They lost a repeat customer.

  • Sep 12, 2016

I used their site because my dog's health was failing. They told me I could speak to a vet for a $5 deposit. After the fact they charged me the initial $5 and asked if I would like to tip. I gave a $3 tip. Once I checked my bank account there was another $14 charge. Although it said the $5 was a deposit I was never told there would be an additional charge of $14. When I called customer service I asked where I was told that there would be an additional charge. He told me it was after I ask the question. I entered another question to see where it said that and I did not see it anywhere. I paid $22 for a two minute conversation. I feel like this is a fraudulent site and now I am concerned that they have my credit card number.

The customer service rep made sure to mention to me that has an A+ customer rating at BBB. I wonder how well the prior resolved 200+ complaints were investigated and how many others have been scammed and don't bother to complain. I feel like is making money by taking small amounts from many people and hoping they don't complain. I would like to see it looked into and will be reporting the site to any online fraud reporting resources I can find.

  • Sep 16, 2015

I had a question about a failure of my Canon printer and wanted to know what the error code meant. On 8/31/15 they charge my debit card $26 for the answer, which was helpful. However the charged another $26 on 9/8/15, calling it a recurring payment authorized on 9/5/15. I did not authorize this payment and had no intention of subscribing to their service. I have filed a claim with my bank.

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