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First American Home Warranty


Country United States
State California
City Santa Rosa
Address P.O. Box 7248
Phone 800.992.3400
Website https://homewarranty.firstam.com

First American Home Warranty Reviews

  • Sep 28, 2017

Bought a service for 2 homes (contract started 8/23/17). Our dryer's drum needed to be oiled (it started making squeaking noises), so I called them 9/22/17 to have someone come and oil it. They said the contract didn't start until 9/23/17 for some claims grace period (which sounded like some kind of BS crap to me, but whatever). Didn't think anything about it because I could handle the noise, so I didn't even call back that next day. Then the next week, Monday it wouldn't start at all-it lit up but wouldn't start at all. So I called to make a claim and got no response, so I finally called them 9/27/17 and they said because I called on 9/22/17-it was a preexisting condition! Even though it wasn't because it wasn't BROKEN until 9/27/17! It's just one big huge SCAM!!!! So I'm cancelling all of our other homes and going back to Landmark Home Warranty-they were more expensive, but at least not a SCAM!!!!

  • Jun 23, 2017

I RETIRED FROM THE USARMY 35 YEARS AND 7 COMBAT TOURS, I AM A DISABLED VETERAN, AND I NEED MY CPAP MACHINE TO SLEEP OR ELSE MY HEART STOPS, I PURCHASED MY DREAM HOME 1 MAY 2017, MY A/C UNIT WORKED FOR ABOUT 3 WEEKS, ONE WEEK I HAD NO A/C, I CALLED MY REALITOR ON 30 MAY 2017 TO FIND OUT MY HOME WARRANTY INSURANCE INFO, BRUCE TOLD ME, FIRST AMERICAN HOME WARRANTY INSURANCE THAT COVERS ALL APPLIANCES, A/C AND MY POOL, 800 992 3400 MY REP IS KEVIN WOOL AT 702 701 4851, SO THE INSURANCE GIVE ME A WORK ORDER NUMBER 609277943, I GET A

CALL FROM ( THE A/C GUYS) THATS THE NAME OF THE COMPANY WHO WORKED ON MY A/C UNIT // TECHNICIAN SHOWS UP, ASKS ME WHATS HAPPENING WITH MY A/C, HE CLIMBS UP TO THE ROOF, OPENS A PANEL, DOES SOME TESTS, CLIMBS DOWN, GOES TO HIS TRUCK, SHOWS ME 2 ITEMS THAT NEED REPLACING, HE CLIMBS UP, REPLACES PARTS, CALLS IT IN, BEFORE HE CLIMBS DOWN I ASKED THE TECHNICIAN, WHY IS MY A/C UNIT MAKING LOUD NOISES, TECHNICIAN SAYS, ITS OK, MOST A/C'S MAKES THAT SOUND, SO HE CLIMBS DOWN, I ASKED THE TECHNICIAN AGAIN, I NEVER HEAR A/C UNITS MAKE THAT HIGH PITCH

SOUND, TECHNICIAN TOLD ME IT WAS OK, YOU HAVE NOTHING TO WORRY ABOUT, IF IT BREAKS WE WILL COME BACK OUT TO FIX IT, COMES IN, SETS MY A/C THERMOSTADT TO 68 UNTILL IT COOLS THEN SET IT FOR 70. 10 DAY AFTER I PAID MY $75 DOLLARS ENJOYING MY A/C, I HEAR A VERY STRONG BANG, I THOUGHT ALL MY WINDOWS BROKE, FEW MINUTES LATER NO A/C, ONLY HOT AIR, SO IN THE MORNING I CALL FIRST AMERICAN HOME WARRANTY INSURANCE, THEY ISSUED ME ANOTHER WORK ORDER 609323188, 14 JUNE 2017, ON THE 15TH ANOTHER TECHNICIAN VISIT ME I TOLD HIM I HEARD A VERY LOUD BANG, HE WENT ON

THE ROOF, TOOK PICTURES AND TOLD ME THAT HE WILL HAVE TO REPLACE A FAN, THE FINS BROKE, I SAID OK, TECHNICIAN TAKES PICTURES AND CALLS IT INTO THE OFFICE, THE TECHNICIAN REASSURED ME ITS ONLY THE FAN BLADES BROKETHAT HE ALREADY ORDERED IT, IT SHOULD TAKE ABOUT 3-5 DAYS, HE LEFT, THEN ON 16 JUNE 2017 I GET A CALL FROM FIRST AMERICAN HOME WARRANTY INSURANCE STATING THEY ARE DENYING MY CLAIM THAT I PURPOSELY DESTROYED MY A/C UNIT, I SAID ARE YOU f**kING KIDDING ME, I TOLD YOU GUYS I HEARD A LOUD BANG, THE INSURANCE STATED, " THE FAN BLADES ARE BROKEN,

THE SHROUD IS SHREDDED, AND THE COILS ARE DAMAGED" DENIED SO THEY WROTE IT UP AS THE HOMEOWNER DESTROYED HIS A/C UNIT SO I CALLED BACK 16 JUNE 2017 TALK TO X 6211 JOHN, I EXPLAIN TO HIM WHAT HAPPENED, THEN HE PUT ME ON HOLD AND HUNG UP ON ME, 4 TIMES THEY HUNG UP ON ME, UNTIL I SPOKE TO A REALLY NICE LADY X 6275 ILIANA, SHE WROTE DOWN MY PHONE NUMBER AND AFTER I EXPLAINED TO HER WHAT HAPPEN, SHE TOLD ME SHE HAS TO TALK TO HER BOSS, SHE PUT ME ON HOLD, MY PARENTS WERE WITNESSES THROUGH THE WHOLE PROCESS, ABOUT 20 MINUTES LATER ILIANA TOLD ME

THAT I HAVE TO WAIT 24-48 HOURS ON MONDAY 19 JUNE 2017, SO I CALLED BACK ON TUESDAY 20TH JUNE LEFT 3 MESSEGES NO CALL BACKS, ON 21ST WEDNESDAY I CALLED BACK, X 3251 RAYNA TALKED TO ME, SHE STATED DENILE STILL STANDS HAVE A NICE DAY AND HANGS UP, SO I CAN NOT GO HOME UNLESS I AM PICKING UP MAIL, I CAN NOT USE MY HOME BECAUSE OF THE HEAT, MY DREAM HOME IS MY NIGHTMARE - PLEASE HELP

  • Jan 18, 2017

I am 69 years old and I was sold high premium Home waranty, and then when (in July 2016) I needed the service for the central air conditioning I was sent someone who could not work on the unit(was not trained). Then another who did not know what to do. Then I was told that company would send out some one else and weeks went buy and I kept calling and asking when someone would come. Then they said I had to call the home waranty company back again to get it authorized. (It was clear that they are not making enough money to care!) So, once again I asked for this to be done. They sent someone once again that said there was not much he could do that it was as good as he could do! What! But the upsatirs did not cool! How does sthat work? I pay for some one to come out and say that is as good as it gets, no repair or replace as I was promised! again I ask for someone else, same deal no repair just more excuses.This was still going on in October2016 from July 2016! Then I just could not spend any more time on this. I feel completely victimized! them i had a leak from the refrigerator and they sent some one who said it was fixed and the same leak started again! I have spoken to other people lately that had the smae kind of experience with this company. I wish there was a way to let everyone know how fraudulent this company is. Maybe I should start Blog of Shame.

  • Nov 23, 2016

I am very disappointed with the service I received regarding First American Home Warranty

They are refusing to fix a covered problem.

Last summer, a problem arose with my A/C. First American dispatched a contractor to contact me. He did, within the 24 hour period he was supposed to. He said he would fix it by the next day. He no-called, no-showed the appointment. I left repeated calls for him, but he didn't bother returning them until a week later. Meanwhile, my family was without A/C for over a week, in August. First American agreed to allow another contractor to come. I had to pay him and get reimbursed from First American. It took over 4 months for First American to return my money. The service from First American was so lousy, they even returned my service fee.

On Sunday, July 24, 2016, my A/C went out again. I said the previous was not permitted to do the work due to the unprofessionalism last year. Despite that, First American insisted that I allow that contractor to do the work. First American does not get to decide who is allowed in MY home. Your claims department refused to service the A/C with another contractor.

I filed a BBB complaint, fixed the unit myself, after many hours of research, and trial and error. Only after I filed the complaint did First American agree to send another contractor (after the unit was fixed). First American agreed to reimburse me, but now have refused to do so, breaching their contract.

  • Nov 3, 2016

I closed on my home on 10/12/2016 and within one week my dishwasher leaked all over the kitchen floor, which got me upset. The repair company (Coastal Florida Heat Air & Appliances came out to acess the problem, at that time they said they would be back soon. I got a email today that stated that the part was ordered today - how crazy is that...

So I do not have a dishwasher in my home.

  • Oct 12, 2016

Non covered charges are hidden, First American contractor informs you of the non covered charges. Not First American they will not notify you of the non covered items until you file your claim, they are untrust worthy . Customer service is 2nd english speaking reps which makes hard to relay what they are trained to tell you. Customer serivce is horable and most of the reps are very rude and unfriendly there to make your incomming call worse than your day has already been. Do not cross any of the customer serive reps or your claim will not go through. Ask for a supervisor or manager you will not get one on the line. My AC unit compressor went out this would be my 6th ac service call within 2 years . I was told by several reps that is was covered I called several times to make sure it was covered. First American did not inform me of the non covered items the contactor stated upon my calling them" contractor states that they were waiting on FA to authorize non coverage 400.00 caught by suprise . Line set flush and electrical mode. These non coverages do not add up to set quoted price per a license ac tech and electrician . I asked to cash out per FA 373.00 was the pay out mind you a compressor is a couple of thousand for a regular consumer to purchase. Buyer beware of this company!

  • Jul 27, 2016

AHS as i'm finding in other reports does not cover 'modifications' to that are REQUIRED to install a hot water heater. The supply lines always need to be adjusted for the new unit and this mandatory item is not covered. the contractor is taking an additional $300 to take 2" out of the vent and supply lines!!!!! in addition to a 'code' change valve $95 plus $75 service fee. it would have had better service cheaper in cash! this is fraud as they list in their contract

5. WATER HEATERS

COVERED: All components and parts, including tankless water heaters and circulating pumps, except:

NOT COVERED: AUXILIARY HOLDING OR STORAGE TANKS – NOISE – FUEL STORAGE TANK AND ENERGY CONSERVATION UNIT.

But fail to pay for required work and use scam contractors that over charge no covered 'modifications'. class action bandwagon

  • Jun 16, 2016

I filed a claim on May 27 and a service repairman came out on May 28. On June 2 I rechecked an email that my unit would be replaced. I have not received any further communication from the company since then despite my multiple phone calls to resolve my claim. I have been hung up on numerous times when asking to speak to a supervisor to clarify my concerns. At least 90% of my phone calls were not even noted in my profile that I had called in. They have no problem taking my payment every month for home insurance but when it comes time and you need something replaced there is no communication and you are offered the cheapest gum ball machine option possible.

  • Apr 25, 2016

VERY dissappointed with First American Home Warranty provided in purchase of my new home. i was informed upon trying to file claim due to fridge not cooling that it is not covered in warranty. Seller paid 395.00 for this warranty service and for what? i assumed it covered appliances that came with new home. I see Tv ads for First American Home warranty and had considering renewing contract in 6 months. Don't think so now.. why waste $395.00.

  • Apr 7, 2016

I am calling on all of my colleagues in the real estate industry Nationwide to help me make First American Home Buyer's Protection regret the way they've treated me as a customer who has loyally paid his dues every single month for the past 4 plus years.

I have documented hours and hours on the phone trying to get this corrected... They simply refuse to replace my fridgerator with a comaprable unit using back door tactics to completely ignore my need for a replacement Appliance. The broken item on my Appliance is no longer in circulation and cannot be rebuilt they told me they would give me a cash out for the replacement part instead of the entire frigerator. When just days before they agreed to cash me out for the entire applience so I can go buy a comparfable applience. What would I do with a hunderd dollars and a broken applience??

This is absurd because I can't even buy the replacement part because it doesn't exist.

My policy says they would replace the fridgerator if they could not fix or find me a comparable replacement and they're refusing to do it because the motherboard is on the front door. This board controls the entire frigerator it's like driving a car without a steering wheel and dashboard.

Meanwhile I am forced to live with a Hotel mini fridge that cant fit even a gallon of milk in it. This is coausing me serious emotional stress and to top it off I am a Realtor and recommend home warranties on a daily basis to my prospective clients. Let's let this insurance farce know how bad they messed up this time. It's time for the voices of the professional Community who contributes to their Deep Pockets know that this message will not go unheard.

All I want is a replacement Appliance but they just seem to not want to make this right. Any attourneys that read this feel free to call me and lets talk in more detail. I am not going to give up on this. This is just not good business.

  • Feb 4, 2016

I'm writing this to let everybody know that First American Home Warranty company does not fix or replace any thing they say. The repairman that came out to my home to fix the heat made it worse and then broke the air conditioner as well and now I have no heat nor air conditioner. I have a daughter that has athmas and a newborn living in the home and when I call this company back they told me a well there s nothing they could do for me. I asked them what kind of home warranty company are they and they said a good one but they can't help me and left me high and dry with no heat or air and I live in Florida. My husband is disabled and I'm on a pension,and we can't afford a new system and now we have nothing due to this First American Home Warranty Company.they broke our system and they won't fix what they broke nor replace what they broke. We have to suffer with nothing now due to we have no money either. I call this company and talk to number of people who all told me the same, the last guy of this company got very pissed and dismissed me told me not to call again nice company.

  • Nov 28, 2015

I purchased a new home owners warranty in good faith through First American Home Buyers Protection and will never do so again.

The repairs are never fixed and multiple trips have to be made; still, the problems are unresolved and First American Home Buyers Protection wants additional money in order to continue to resolved the failed repairs.I have had plumbing repairs and electrical...still unresolved.

Here is the latest example: when I turned my ceiling fan on it made a terrible humming noise, like there was some sort of electrical (buzzing) problem. I called the First Protection Home Buyers Warranty who advised the repair was covered. The electrical company came out and I paid them (out of pocket) $60 dollars for the repair. The electrician flipped the switch on and off three times and said I needed to replace the ceiling fan. Over the next 30 days or so, I purchased another ceiling fan, paid to have it installed only to have the same problem. I just got off the phone with First Protection Home Buyers Warranty and they said it would be another $60 dollars for a new service call to fix the same problem. I have been out $60 for the original warranty service call, $106 for a ceiling fan, $80 to install ceiling fan....total bill thus far $246 dollars. Now I am being asked to pay an additional $60 for another service call for a problem that was never resolved......bringing the total to $306.

Needless to say, I would have been better off by NOT having a home owners warranty plan!

  • Oct 24, 2015

About 3 years ago I switched from American Homeshield to First American Home Buyers Protection. For the first year, I received good service. From the second year on, the service their company provides is awlful. I specifically asked when I purchased their plan whether it would include the type of heating and A/C system that I have and I was assured that it would. I purchased both their Premier Plan and their First Class Upgrade to make sure and to cover myself for repairs. Each and every time that I called for service or make a claim; I always got claim representatives that do not know their jobs. They kept telling me the type of heating and A/C system that I have is not covered even though I had made a earlier claim and it was repaired. Then they kept sending out the wrong vendors who could not or would not repair the system that I have. Everytime I have called the claims department I am put on a merry go round with no end to the problems that I have experienced with them. I have even recommended their company to friends, which I am now sorry that I did. This winter when my contract expires I will not be renewing my contract with them again and I would highly not recommend them.

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