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Federal Warranty Service Corporation


Country United States
State Georgia
City Atlanta
Address PO Box 105689
Phone 8002830785
Website http://assurant.com

Federal Warranty Service Corporation Reviews

  • Jan 12, 2018

At first, they denied we had a service contract; then, I read them the service plan number. The rep quickly changed her tune, agreeing we did have a contract. Next, we were told a repairman would be out in three days. Later, we received a call saying that no repairman existed in our area. Since then, we have been held on the telephone for waits of thirty-nine minutes or longer, refusals to give us the name of a CEO who might help, and a host of other excuses. Once again, they are unwilling to honor the service contract.

Briefly, we have a service contract,#389518013, on a Whirlpool washer. This extended warranty expires on 02-07-2019.

Repeated calls have been made to 1-866-576-1660, and the probllem has been discussed thoroughly. Each time, we have been advised that the repairs will be made. Days pass, and no contact comes from the company or a service repairman.

Representatives refuse to provide a CEO's name and telephone number so that we can voice our complaints to management.

Once again, our washer has leaked from the bottom, ruining a laminate flooring. Our calls range from January 2 through today, January 11,2018. We need something to be done with our washer.

  • Nov 29, 2017

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I purchased a 3 year Plan covering my Maytag Washer and Dryer. When the 17 year old washer was deemed irrepairable I was given a $200 settlement, then learned there would be no refund of the $109 balance left on its coverage. Settlement amount according to the Product Coverage section states they will pay 25% of the purchase price of a replacement product. I felt that was reasonable in spite of the fact that a top of the line washer today cost as much as $2,000. What they don't say until asked is there is NO REFUND for the remaining, unused term of the Service Plan. I'd call that a

  • Aug 20, 2016

Called Federal for repair of my cooktop. Rep located problem and ordered parts. Later was told parts no longer available . Called Federal back. Was offered the following DEAL. 1. Check to cover potion of new cooktop 2. Access to whirlpool web site in order to purchase new cooktop at discount (very few choices and even fewer of the size I needed) 3. The local repair service would come out and hook up new cooktop. I ask the Federal rep twice and my husband ask once about hook up and we were assured that would happen. We accepted the deal Called Federal to set up an appointment for the hook up. Per a written script I was told no hook up was covered. I ask to speak to a supervisor and again per written script was told no hook up. I went through the 3 point offer several times and was told no hook up covered. I told the woman that it was not my problem what was customary but here was the deal offered us. Same reply. I still feel that Federal of Rapid City,SD should uphold their deal offer. I might mention that when I purchased my new cooktop I was asked if I needed someone to hook it up and I declined based on my agreement with Federal.

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