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Better Business Bureau


Country United States
State Alabama
City Birmingham
Address 2101 Highland Avenue Suite 410
Phone (205) 558-2222
Website

Better Business Bureau Reviews

  • Jan 3, 2018

I filed a complaint with the Denver Better Business Bureau against The CE SHOP and it's lying, scamming CEO Kenneth J . Horner, Jr. The CE SHOP and Kenneth J. Horner scammed me, lied to me, refused to refund money. I thought the BBB will help. My surprise came when the closed the complaint and blew me off. It turns out that the Better Business Bureau Denver Branch is as criminal and crooked as the Businesses they take bribes from and protect. The Better Business Bureau's motto is start with trust! Funny. The Denver Better Business Bureau are the ultimate scam artist and liars.

The CE Shop and Kenneth J. Horner whom I compalined about have 16 negative reviews on the Denver Better Business Buruea website, yet the BBB gives them an A+ rating. Reading the reviews are people who have been ripped off and scammed by the CE SHOP, yet the Denver Better Business Bureau gives them an A+ rating.

What more proof do you need to know the Denver Better Business Bureau is full od liars, scam artist who are just a part of the scam. Very clearly the Denver BBB is NOT to be trusted. They will take your money and your bribe if you are a business stealing and scamming the consumer. The BBB should close and go bankrupt! Avoid the scam artist and criminals that run the Denver Better Business Bureau.

  • Dec 11, 2017

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I filed a complaint with the BBB about a swimming pool company that did a bad construction job on my pool. I gave the BBB all the details and evidence and they totaly ignored everything. There is alot of talk that companies are paying the BBB to keep there A+ rating and I am pretty sure this was another one added to the list. They seem to be just a corrupt as the companies they are protecting.

I say this because they even blocked me from writing a REVIEW about the swimming pool company. Now no other review site did this to me only the BBB. It would appear that the Better Business Bureau is just as corrupt as the companies were trying to fight against. The BBB is definatley helping companies get away with criminal activity and they should not be able to do this. Someone needs to step in and mediate them.

  • Oct 28, 2017

We purchased 2 Cleveland Indians tickets on August 7 for September 13. When we got to Cleveland on the day of the game, the city was ridiculously crowded, way more than usual for a game. The whole city was well out of parking, so we gave up and went home. We tried to get a refund for the tickets we never used, but got the runaround from the ticket website, including given incorrect contact information. We filed with the Better Business Bureau.

In their responses, the ticket website lied about their return policy, lied about what they said to me on the phone, and refused to respond within the time allowed. Still the Better Business Bureau ruled in their favor, stating that the website tried to address the issues even though they did not, but did not explain. They closed the complaint and gave some fake appreciation at the end of the email. The Better Business Bureau obviously doesn't care. The complaint ID number is 90198842 on the Better Business Bureau files. This greed and enabling needs put a stop to.

  • Sep 26, 2017

So, a few days ago I filed a complaint with the BBB of California. I have been getting relentless “we have a lead for you texts” from a widely known scam company called Smith better known as GoSmith. Despite repeatedly asking them by phone, text, and email to STOP texting me, they continue. (for years) To make matters worse, they utilize a service to continually rotate and change the number that it shows they are calling from, making blocking these texts impossible.

I believe GoSmith’s practices of robotexting, falsifying their phone number, and refusing to maintain (and abide by) a “do not call” list are all against the law.

So I filed a complaint with the BBB about them. The BBB has them listed here:

bbb.org/losangelessiliconvalley/business-reviews/referral-contractor/smith-dba-gosmithcom-in-sunnyvale-ca-411822/reviews-and-complaints

The BBB page on Gosmith has 13 complaints (which, curiously, you cannot read as the link is disabled) and 5 reviews, all negative. If you do a little googling, you will find a VAST number of complaints about GoSmith.

Yet, SOMEHOW, Gosmith maintains a pretty nice B- rating with the BBB???

Well, yesterday, I got a response from Carina Alaniz at the BBB. It reads (in full):

complaint ID#: 571997

Business Name: Smith dba GoSmith.com

Thank you for contacting BBB regarding your complaint.

We regret to inform you that BBB cannot process your complaint. The case has been reviewed and was found to contain issues that are out of BBB's Purview. Your complaint would be best handled by the Attorney General's office listed below:

CALIFORNIA ATTORNEY GENERAL

California Department of Justice

Attn: Public Inquiry Unit

P.O. Box 944255

Sacramento, CA 94244-2550

Phone: (916) 322-3360 or

Toll-free in California: (800) 952-5225

Fax: (916) 323-5341

Web: https://oag.ca.gov/

Although we are unable to assist at this time, please remember that your BBB provides many valuable services to you both prior to making a purchase and after. If we can be of service to you in the future, please do not hesitate to contact us.

  • Sep 25, 2017

The Better Business Bureau (BBB in Washington, D.C.) allowed me (the consumer) only half an hour to respond online to a business’s response to my written complaint. BBB gave no warning beforehand of this time limit. BBB neither publicly posted nor acknowledged (in the “negative review” category) either of my submitted letters on the American Medical Expert (AME) company. BBB also subsequently removed most of the public content of another consumer’s “negative review” of the AME business yet still publicly posted AME’s response to that consumer. BBB stated “complaint details [were] unavailable” with that consumer’s complaint as well as with mine. I would be curious to know how BBB justifies its A+ business rating for the AME business.

In handling another related case, the Washington, D.C. office seemed a little rude. The BBB said they couldn't help with my complaint against the American Academy of Dermatology (AAD) because no financial transaction took place. The BBB website states, however, that the BBB addresses service complaints that focus on misrepresentation or violation of business policy.

When I sent my same review to a different BBB regarding this same AAD organization in its other business location of Chicago, BBB stated it couldn’t process my AAD complaint for completely different reasons than what the Washington D.C. BBB stated. The Chicago BBB gave such reasons as 1) I'm requesting some sort of "disclosure of practices." [I don't know what BBB even meant by that.] BBB also twice wrongly told me 2) that I was filing a complaint with them against a doctor's office, which they don't handle, so I wrote back each time stating that no, this complaint was against the AAD. The Chicago BBB also said 3) they couldn’t act as my lawyer or cop. I did not expect them to. They said other nonsensical things, such as 4) how I'm writing to them with a personal complaint, which they stated they can't handle. But they also said that I was 5) writing this complaint on behalf of other people, so they couldn’t deal with that, either. They said several other things that also didn’t make sense or didn’t apply.

In response to the Washington D.C. BBB's response to me on google: I did try repeatedly to contact AAD and got no response from the organization (as I already showed BBB), and I did already try filing the complaint with BBB but to no avail. The BBB provided examples of complaint cases they wouldn’t handle, cases that were not similar to mine. I was asking the BBB to direct the AAD to act on its avowed principles to serve patients and honor social responsibility, rigorous inquiry, professionalism, and lifelong learning.

In response to the Chicago BBB message to me on google: I wasn't asking for BBB or AAD to determine if another dermatology office had been careless. I was asking BBB for help in getting the AAD to stand by its promises to consumers.

  • Sep 25, 2017

Don't wast your time with BBB, they are so corrupted taht they ignore the consumers complaint.

Can somebody tell me how can "amazon.com" have a B+ with 90% of Negative complaints in the same BBB website?

I sold an itme through Amazon.com and a client opened a case A-Z warranty, I as a seller have the right to respond to the customer in 3 days, I responded to the customer the next day and what happened? No matter that I was trying to solve the problem with the client, Amazon closed the case at the 3rd day; returned all the money to the client and the client never returned the product to me!, I went to complaint with BBB showing them my screen shots of the communication with the customer and gave them the link with Amazon policies which they were violatin and what BBB responded to me?

"BBB is a non-profit, non-governmental organization which promotes business self-regulation.

Although BBB encourages a company to respond to a complaint we bring to its attention, we can not require it to do so.

BBB contacted the above referenced company on multiple occasions regarding your complaint. To date, we have not received a reply; therefore, BBB is obligated to close your complaint as a "no response", which will be reported to the public for the next three years."

  • Mar 8, 2017

The Better Business Bureau office in DC is very dishonest and unethical. I filed a complaint against a business; the business didn't respond to BBB or me until 6 months later. The business finally responded to BBB 6 months later. I went into the hospital and contacted BBB and they close my complaint because I requested a couple of days to respond. Then the CEO, Mr. Johnson fabricated that I responded several times when I responded one time and the company responded twice. As I was going to respond for the second time to the company that is when I was refused by BBB CEO Mr. Johnson. BBB suppose to be impartial and for the little person against bad businesses but when they are taking funds from businesses you know as well as I know money is the rule of all greed and that is a business bureau. They suppose to arbitrate for customers concerns however the CEO told me that they don't, he fabricated you can find exactly what BBB suppose to do however they don't do for customers. See What is BBB? https://bbb.org/boston/get-to-know-us/what-is-a-bbb/

BBB is a nonprofit organization and obtains funds from business too. It's not a government entity but a non-profit which the federal government they receive grants to run their organization. America we must stop these organizations such as BBB who states they are for American people but for the businesses. So you can see why they aren't going to advocate for anyone complaint effectively because they are serving their interest and the business interest. It 's upsetting to me that BBB could be biased because I was in the hospital and don't prefer sick people when filing a complaint but the lame excuses just demonstrate how unethical and dishonest BBB really is against the regular American customer. This is a sad case with customers as organizations like BBB is defrauding citizens who only wants to be protected under consumer rights.

  • Feb 6, 2017

Recently I filed a complaint with an (A) rated company on BBB.org. My first suspicion was when the company had an ( A ) rating but it also had thousands of complaints. ... Then a week after filing a complaint, bbb. Sends and email saying I have a reply to my complaint... following 5 heir link. The "reply" is blocked and the message tells me the complaint is closed and will be filled as "Settled"... Now I understand how the company can have an ♢A♢ rating. While having thousands of complaints. . BBB seems to be collecting $$...working for the big. businesses and not the people.

  • Oct 6, 2016

1. Would it amaze you to find out that there are numerous legitimate complaints and even lawsuits against Better Business Bureau franchises? Yes, you read correctly. The BBB is a corporation comprised of several private business franchises very like to McDonald's.

2. Many people are under the perception that the BBB is a government agency. It is not. The truth is it operates as a non-profit and its funded primarily through membership fees paid by businesses.

The fact that they make money collecting payments from businesses should automatically raise an eyebrow.

How can they honestly look out for the consumers best interest when their customer base is businesses? They claim neutrality but to any rational person there is an obvious conflict of interest.

So you see a business with a BBB member sticker in the window, a plaque on the wall, or a banner on their website and you think they must be creditable. What should also be swirling in your mind is the fact that in order to become a member of the BBB the business has to pay an annual membership fee. How many renewals would the BBB get if the members were graded badly?

3. The truth is members of the Better Business Bureau have much higher grades than non-members. It seems like an A+ grade is only possible for dues-paying customers (members).

4. The fact of the matter is everything that the trusted BBB warns us about when it comes to unscrupulous business practices, they are considered by some as the biggest offenders.

5. The list of growing complaints around the country accuse local Better Business Bureaus of:

Unfair and Disingenuous Business Practices.

Underhanded or Misleading Advertising.

Discrimination Against Certain Businesses Based On Their Industry.

Use of Non-Profit For Personal Gain.

Many of us look to the Better Business Bureau to establish the legitimacy of a business or to report a business, but where do we go if we have a problem with the better business bureau? Who watches them?

The savvy consumer and self-respecting business owner does due diligence on the Better Business Bureau just as they would before dealing with any other company. It just makes sense.

It has been reported to the "badbusinessbureau.com" that, the BBB encourages and solicits money from the very businesses they monitor! How could this be beneficial to the consumer?

Consumers have reported, the BBB DOES NOT report consumer complaints which are under investigation, even when they know the business is under criminal investigation and is about to be shut down. ......(see victim's story down below)

What the BBB does, is give the business that is being reported the opportunity to respond. If the business responds many times this is enough to give the business a satisfactory rating, no matter what their response is!

Most BBB offices do not report any past history of a business, even when that business continuously victimizes different consumers. Even when the business just continuously satisfies each costumer complaint, you will never know of this information in the future. All you might know is, ...."they have satisfied their complaints." ..GIVING THEM A SATISFACTORY RATING.

Even when a business does have complaints that are unsatisfied, they still might get a satisfactory rating. The BBB Better Business Bureau will not tell you what the complaints were even when they tell you, they satisfied all complaints. The BBB must realize what a consumer must have gone through before resorting to filing a complaint! And for every consumer that did file a Complaint, there are 20 others that did not complain. And you can be next!

  • Sep 13, 2016

Bogus Business Bureau

The BBB is ridiculous. It's nothing more than a pay-to-play sham. Check out my post to see what I mean.

http://scamsites.com/better-business-bureau-summary-complaints-history-transgressions/

  • Sep 13, 2016

Many businesses boast “a” ratings by the lauded better business bureau Bbb) with pride. A high number of these businesses that have “no business” getting ratings higher than failing, states cnn money. With ongoing federal lawsuits, misleading claims, and thousands of dollars towards memberships, these a- or higher rated businesses have government regulations yet tout their bbb ratings. How can this be?

  • Jul 4, 2016

Lori Wilson of the Golden Gate Better Business Bureau is corrupt. She is anti-Christian. She refused to process my complaint simply because of my Christian viewpoint.

When I called her out for this on the Better Business Bureau's Facebook page, instead of addressing the issue, the Better Business Bureau tried to cover it up by blocking me and deleting my post. They miscalculated me. They mistakenly thought that I was just going to take this kind of abuse quietly.

The BBB is in a position of public trust. They have violated that trust by discriminating against me. They have clearly showed that they are not objective in their decision making. The BBB has become corrupt and dishonest - as you can clearly see from Lori Wilson's abhorrent behavior. Lori Wilson should step down from her position. There is no place for such hate and bigotry. If she hates Christians so much, perhaps she should move to Iran.

The Better Business Bureau is unlikely to respond to this complaint. They hid like cowards when I confronted them about it and I am sure they will continue to do so. Let's wait and see if they respond. If they respond at all, it will be a vague, generic complaint. If Lori Wilson responds, she'll likely just deny everything.

  • Jun 27, 2016

We own a remodeling company and were approaced to become a member of the BBB. Prior to membership we had a not rated rating. We paid the money and got an A+ rating. Shortly after that we were approached by the BBB to do some advertising. We said no. Our rating became a N/R. To add insult to injury we had a secretary steel several files as she starated her own company and was soliciting our customers to cancel and resell the jobs. These files were given to the BBB and they began to solicit complaints from these customers. After a couple months we again were contacted to advertise and agreed to spend over $17,000.00. Incredibly the BBB called and stated they were reinstaing our A plus ratiing. I became angry and cancelled the advertising. We are still not rated and if a customer calls for a rating on us the BBB stears them away from our company. It should also be noted that a managing parter of the BBB is the owner of Above Roofing a major competitor who we have recently taken a great deal of business from.

  • Jun 25, 2016

BBB- THE FOX GUARDING THE HEN HOUSE When most folks think Better Business Bureau; consumer protection, ethics and integrity come to mind. Right?

1. Would it amaze you to find out that there are numerous legitimate complaints and even lawsuits against Better Business Bureau franchises? Yes, you read correctly. The BBB is a corporation comprised of several private business franchises very like to McDonald's.

2. Many people are under the perception that the BBB is a government agency. It is not. The truth is it operates as a non-profit and its funded primarily through membership fees paid by businesses.

The fact that they make money collecting payments from businesses should automatically raise an eyebrow.

How can they honestly look out for the consumers best interest when their customer base is businesses? They claim neutrality but to any rational person there is an obvious conflict of interest.

So you see a business with a BBB member sticker in the window, a plaque on the wall, or a banner on their website and you think they must be creditable. What should also be swirling in your mind is the fact that in order to become a member of the BBB the business has to pay an annual membership fee. How many renewals would the BBB get if the members were graded badly?

3. The truth is members of the Better Business Bureau have much higher grades than non-members. It seems like an A+ grade is only possible for dues-paying customers (members).

4. The fact of the matter is everything that the trusted BBB warns us about when it comes to unscrupulous business practices, they are considered by some as the biggest offenders.

5. The list of growing complaints around the country accuse local Better Business Bureaus of:

Unfair and Disingenuous Business Practices.

Underhanded or Misleading Advertising.

Discrimination Against Certain Businesses Based On Their Industry.

Use of Non-Profit For Personal Gain.

Many of us look to the Better Business Bureau to establish the legitimacy of a business or to report a business, but where do we go if we have a problem with the better business bureau? Who watches them?

The savvy consumer and self-respecting business owner does due diligence on the Better Business Bureau just as they would before dealing with any other company. It just makes sense.

It has been reported to the "badbusinessbureau.com" that, the BBB encourages and solicits money from the very businesses they monitor! How could this be beneficial to the consumer?

Consumers have reported, the BBB DOES NOT report consumer complaints which are under investigation, even when they know the business is under criminal investigation and is about to be shut down. ......(see victim's story down below)

What the BBB does, is give the business that is being reported the opportunity to respond. If the business responds many times this is enough to give the business a satisfactory rating, no matter what their response is!

  • Apr 7, 2016

Bbb deletes reviews and truth as long as businesses like "fite ready" in scottsdale, az pay them to. Theyare as corrupt and cursed as yelp.com. may the bbb rot in curses until death.

  • Dec 31, 2015

As we all know, sometimes we make mistakes with lenders. I was dealing with a company out of Seattle for cash advance services, I called the Better Business Bureau for any information about this company in regards to its negative reports. The BBB gave me the "thumbs up" that this company was legit. come to find out - it wasn't. this happened back in 2008 when everyone was facing catastrophe thanks to our corrupt banking system. I was a victum needless to say of identity fraud, we contacted the FBI and supplied them with all the information and details of this company that screwed us.

The point I want to make here is this, even the BBB can make mistakes, in our case a costly mistake. just do your homework on businesses that offer to help you out financially, double check even what the BBB says, it could save you from unneccessary problems in the end. Look into any police reports about a company, contact the organizations like FBI to see if there are alerts out there involved with said company, like I said, the BBB had no idea that this company was doing crimes, they gave it a A rating for reliability. so do your homework!

  • Oct 19, 2015

BBB does not report accurate information to consumers, There reports are geared to help the business that pay for membership.

I have filed several complaints about companies that resulted "resolved disputes on the BBB website" which is the furthest from the truth. I then realized the companies I was reporting derogatory complaints pay BBB for membership. BBB doesn't protect consumers only thier paying business members.

One of the companies I reported a negitive experience had 800 complaints but all were resolved according to BBB, one was my complaint. Liars!!!

Don't waste your time reporting a bad experience to BBB use Rip Off report instead!!!!

  • Sep 19, 2015

Scammed homeowners and subcontractors filed complaints with the Dallas Better Business Bureau regarding Josh Vanardo and Greenway Renovations. Josh did not respond to the complaints and after 3 complaints within a month and no response from Josh, the Better Business Buearu removed all the complaints from the website. Since Josh pays to be an accrediated member they are covering up his scamming behavior instead of leaving the complaints to warn potential consumers about his deceptive practices. I contacted them and asked where the complaints went; mine included and I have not received a response. They are just as bad. Read about all the Dallas BBB compaints.

  • Sep 18, 2015

Looking for an organization that protects consumers? Keep looking. Apparently it is very easy to get an a+ grade from the washington dc bbb. All you have to do is pay the fee and submit an application. Then - presto! - you'll have your accreditation and a+ rating without the slightest demonstration that your dealings with customers are just or reasonable. Once you've got this a+ rating, it's very hard to lose it. In my case, the company wrongfully withheld $300 and refused to talk to me about it. Four months later, i filed a complaint with the washington dc bbb. Shockingly Kidding!), the company refuses to talk to the washington dc bbb about it too. It has been completely non-responsive and ignored four letters over the past 60+ days. Despite this, the company's a+ rating remains safe. In fact, the complaint i filed more than two months ago is not even mentioned on the company's bbb page, let alone factored into its rating. I called the washington dc bbb after each of its "deadlines" for the companies. More than once, i was told that the company would have until [x] to respond and, if it didn't, would appropriately lose its perfect rating. Those deadlines came and went. Each time, the washington dc bbb created a new one to give the business an additional opportunity to respond I.E., to protect the fees it pays the bbb). Finally, i asked to speak to a supervisor and was referred to angela obitz. She, however, has not returned either of my calls. I hate to say it, but the washington dc bbb offers no effective tools for consumers. Rather than waste time and energy on it, you'd probably be better off heading straight to yelp,

  • Aug 13, 2015

To understand why the why the BBBs are far less effective than they are purported to be, you need to understand how they operate. A popular misconceptions that Better Business Bureaus are local government agencies. They're not. They actually began life 83 years ago as citizens' vigilance committees formed to warn the public about shady companies false advertising claims. Today they are private, independently operated, nonprofit corporations designed to protect consumers from bad business practices of all kinds.

Each local bureau has its own CEO and unpaid board of directors, who determine what services will be offered and what dues members are charged--which range from $120 a year to $5,000.00 or more. The BBBs' main product is information: They keep files on all their members and create files for any company that a consumer inquires or complains about. Most BBBs assign ratings of satisfactory or unsatisfactory to most companies on file, based on their record of complaints. But though most bureaus offer formal arbitration and mediation services, BBBs are not enforcement agencies and cannot order an uncooperative company to award a refund or even acknowledge a complaint.

The CBBB makes local bureaus sign written agreements on bureau conduct that lay out guidelines for resolving internal disputes, paying dues and writing company reports. However, all the umbrella group truly controls is how the bureaus use the BBB trademark name, which it owns. The CBBB's lack of clout leaves local BBBs free to operate like fiefdoms, doing pretty much what they want with little oversight. One objective of James Bast, the 59-year old formal CEO of Presstek, a printing equipment supplier, who took over as chief executive officer CBBB in June 1994, is to address "problems within the bureau system." In particular, he wants to standardize the way bureaus collect and report date, by upgrading their computer systems.

The umbrella CBBB, which is perhaps best known as an effective watchdog of the nation's charities, is largely supported by its 350 national blue-chip members, such as AT&T and Xerox. These companies pay dues of as much as $80,000 a year to support the CBBB's promotion of ethical business practices." For instance, the CBBB monitors national advertising and alerts consumers to misleading claims. Some 240,000 companies pay their local BBB annual dues and the local chapter in turn pays dues to the CBBB.

In all, the CBBB collects substantial revenue--more than $13.6 million last year. some $3 million comes from the local BBBs and national business members. The remaining $10.6 million flows from fees for educational brochures books, sales training and mediation services. Its costliest program a free arbitration service known as BBB Autoline (annual cost: $8.4 million) for drivers stuck with lemons, is financed primarily by General Motors.

Where does all that tax-exempt money go? In 1994: 9% went to pay salaries, pensions and insurance for the top 11 officials ($1.3 million), office rent ($700,000) and travel ($660,000). CEO Bast, who officially took over in June of 1994, was actually put on the payroll in April and got $151,000 for the year. The outgoing CEO, James McIIhenny, 67, who formally retired in October after seven years, cleaned up too, earning $175,000 for six months' work as CEO and four months as a "consultant." Those salaries are substantially higher than the $114,814 that CEOs at comparable non-profit earn, according to Abbott Langer & Associates, publisher of industry compensation surveys in Crete, Ill. Bast responds that he and other officers "are reasonably compensated" for the work they do.

  • Aug 13, 2015

I have contacted the BBB numerous times about issues that I am having with BOOST MOBILE, and U.S. BANK. Despite the fact that they say they will investigate and assist, I have found them to do absolutely nothing. They appear to try and hamper the investigations rather than assist with the investigation. I sent the folloing to info@sandiego.bbb.org today 8/12/2015. THE BBB stated on 8/11/2015 that the "BBB Serving San Diego, Orange & Imperial Counties, 4747 Viewridge Ave. #200, San Diego, CA 92123, 858-496-2131" will be asssiting with the case.

AUGUST 12, 2015

BOOST MOBILE CONSTANT HARASSMENT AND DENIAL OF SERVICE:

MESSAGE FROM BOOST MOBILE RECEIVED 8/12/2015 @ 11:29 AM. “BST FreeMsg: Your plan has expired for the month. Your service is unavailable. For more information, log in to My Account.”

MESSAGE FROM BOOST MOBILE RECEIVED 8/11/2015 @ 2:44P.M. ” 9329 FROM BOOST MOBILE ‘BST FreeMsg: You’ve added $50.00 to your account. To check you balance, login in to My Account on your phone or online.’”

NOTE: I AM LEAVING TO GO OUT OF TOWN 8/13/2015, BECAUSE BOOST MOBILE CONTINUES TO BLOCK MY SERVICE, I WILL BE ON THE ROAD WITH NO CELLULAR SERVICE!!

I filed a Complaint #57311681 on 8/10/2015, the second or third report against U.S. Bank, about harassment and refusal to return my Social Security check in 7/2015 and 8/2015 and nothing has been done about it.

THE Better Business Bureau is not addressing any of my issues.

  • Aug 13, 2015

I can not access the site "bbb.org/minnesota/complaintreply" in order to view my complaint status, I get a message that says "SITE ERROR." Your assistance in this regard is appreciated. I do want to pursue my complaint against U.S. Bank and I will appreciate an email from you telling me how to proceed. I sent the above email to:

Taylor Keate, Mediation Coordinator

651 695-2489

taylor.keate@thefirstbbb.org

  • Aug 12, 2015

The BBB appears to be completely BOGUS!

I submitted a complaint against Apollo AC & Heating several weeks ago. It never was resolved. The business owner came by 2 weeks ago to look at the system (installed 6/2011 - with a 10 year parts & labor warranty). He said he would be back in 2 or 3 days, 2 weeks later nothing!!!!

The AC & heating system have had multiple issues since 11/14 and has not run for 2 months.

I get back on the BBB website and it now shows that Apollo has an A+ rating and has no complaints. TOTALY Untrue!!!!

It looks like if you keep your dues paid, the BBB sweeps everything under the carpet and doesn't disclose the truth about a vendor.

The BBB is a completely BOGUS organization.

FYI, I posted a 2nd follow-up complaint on BBB website about how Apollo came out, but never followed up with any actual work in 2 weeks. BBB did not publish this on their website!

I can only assume that Apollo claimed they resolved my complaint. However my follow-up complaint never even appeared on the BBB website. Again it appears that the BBB is covering up for its paying members.

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